Returns & Exchanges

At Concord Aerospace, we are committed to ensuring your hardware meets your mission requirements. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support flight crew via the online portal or email to receive your Return Merchandise Authorization (RMA) number and shipping instructions.

• 2.
  Secure Packaging

  Place the item in its original aerospace-grade packaging, ensuring all components, manuals, and protective materials are included to prevent transit damage.

• 3.
  Affix Shipping Label

  Clearly mark the RMA number on the exterior of the package and use a trackable shipping service to send the unit back to our central distribution hub.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.