Frequently Asked Questions
Everything you need to know about your Concord Aerospace order.
What is the typical shipping timeframe for my order?
Most in-stock items are processed within 1-3 business days. Domestic shipping usually takes 3-5 business days, while international shipping varies based on the destination and customs clearance.
Do you offer international shipping?
Yes, we ship our products worldwide. Please note that customers are responsible for any import duties, taxes, or local fees imposed by their country's customs department.
What is your return policy?
We offer a 30-day return policy for most unused items in their original packaging. Please contact our support team to initiate a return authorization before shipping items back to us.
Are your switches and panels flight-certified?
Our products are designed for simulation, training, and enthusiast use. Unless explicitly stated in the product description, they are not certified for use in actual flight-rated aircraft.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my package once it has shipped?
Absolutely. Once your order is dispatched, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress.